Terms of Service

1 The Service

The Service is a digital language-learning product offering interactive exercises designed for learners at or working toward the Cambridge C1 (Advanced) level. The Service is offered in two tiers:

(a) Free tier. Access without time limit, but with a reduced set of exercise types and a smaller pool of exercise variants. The Free tier is provided on an as-is basis and may be modified or discontinued at any time.

(b) Paid tier ("Premium"). Full access to all exercise types and the complete variant pool, billed on a recurring monthly subscription.

Exercise content, scoring, feedback and the size and composition of the variant pool may evolve. We do not warrant that any specific exercise or feature will remain available, nor do we guarantee any particular learning outcome, examination score, or level of language proficiency.

2 Eligibility and accounts

You must be at least 16 years old, or the age of digital consent in your country of residence if higher, to use the Service. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity under your account. You agree to notify us promptly of any unauthorised use.

3 Payments, billing and Merchant of Record

Payments for the Premium tier are processed by Creem (operated by Armitage Labs OÜ, a company incorporated in Estonia), acting as our authorised reseller and Merchant of Record (the "MoR"). The MoR is the merchant of record for all orders, provides customer service for billing matters, issues invoices and receipts, and determines, collects and remits applicable taxes. Your purchase is therefore also subject to the MoR's buyer terms, presented at checkout.

Price. The Premium tier is offered at EUR 9.99 per month (or the local equivalent shown at checkout), charged in advance for each monthly billing period. Prices include applicable taxes where required by law.

Auto-renewal. Premium subscriptions renew automatically at the end of each monthly billing period at the then-current price until cancelled. You may cancel at any time through the MoR's customer portal or by contacting support. Cancellation takes effect at the end of the current billing period; access continues until that date.

Price changes. We may change subscription prices. Where required, you will be notified in advance and, where required by law, your consent will be sought before the new price takes effect.

Failed payments. If a renewal payment fails, your Premium access may be suspended or downgraded to the Free tier until payment is resolved.

4 Refund policy

30-day money-back guarantee. If you are not satisfied with Premium for any reason, contact support within 30 days of your initial purchase for a full refund. No questions asked, no conditions, no exceptions.

Cancellation. You may cancel your subscription at any time through the MoR's customer portal or by contacting support. Cancellation stops future renewals; access continues until the end of the current billing period.

Statutory rights. Nothing in these Terms limits any non-waivable consumer rights you may have under the mandatory law of your country of residence, including the EU/EEA/UK 14-day right of withdrawal for distance contracts for digital content.

How to request a refund. Contact the Merchant of Record through the channel shown on your purchase receipt with your order number and the email address used at purchase, or email support.englishclassesonline@aei.dev and we will assist you.

Chargebacks. Please contact us or the MoR before raising a chargeback with your bank or card issuer — most issues can be resolved directly and faster. We reserve the right to suspend or terminate accounts associated with chargebacks made without legitimate cause.

5 Licence and acceptable use

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own non-commercial language learning. You agree not to:

• (a) copy, redistribute, sublicense, sell, rent or commercially exploit the Service or its content;
• (b) reverse engineer, decompile, or attempt to extract the source code or exercise database, except to the extent expressly permitted by applicable law;
• (c) use automated means to scrape or harvest content or exercise variants;
• (d) share your account, or use multiple accounts to circumvent tier limits;
• (e) use the Service to develop a competing product;
• (f) upload unlawful, infringing or harmful content; or
• (g) interfere with the integrity, security or performance of the Service.

6 Intellectual property

All intellectual property rights in the Service, including software, exercises, prompts, audio, text, scoring logic, interface designs and branding (including the "i-Speak English" brand), are owned by the Company or its licensors. "Cambridge", "C1 Advanced" and related marks are the property of their respective owners and are referenced descriptively; the Service is not endorsed by, affiliated with or certified by Cambridge Assessment English or the University of Cambridge.

7 User content and feedback

If you submit responses, written or spoken answers, or other content through the Service, you grant us a worldwide, royalty-free, non-exclusive licence to host, process and use that content to provide and improve the Service, including for automated scoring, quality assurance and the generation of new exercise variants, subject to our Privacy Policy. Any feedback or suggestions you provide may be used by us without restriction or compensation.

8 Changes to the Service and to these Terms

We may add, change, suspend or remove features at any time, including content of either tier and the composition of the Free vs. Premium feature split. We may also update these Terms. Material changes will be notified by email or in-app notice where practicable, and will take effect on the stated effective date. Continued use after that date constitutes acceptance. If you do not accept the updated Terms, you must stop using the Service and cancel any active subscription.

9 Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of exercise content, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, or that it will help you achieve any particular Cambridge C1 or other examination result.

10 Limitation of liability

To the maximum extent permitted by applicable law, the Company's aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the amounts paid by you for the Service in the three (3) months preceding the event giving rise to the claim. In no event shall we be liable for indirect, consequential, special, incidental or punitive damages, or for loss of profits, revenue, data or goodwill. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

11 Termination

You may stop using the Service at any time and cancel your Premium subscription as described in Section 3. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or if continuing to provide the Service to you would create an undue risk to us, to the MoR, or to other users. On termination, the licence in Section 5 ends and Sections 4, 6, 7, 9, 10, 12 and 13 survive.

12 Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Spain, without regard to its conflict of law rules and without prejudice to any mandatory consumer protections of your country of residence. The courts of Málaga, Spain shall have exclusive jurisdiction over any dispute, except that consumers may also bring proceedings before the courts of their country of residence, and may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13 General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with the Merchant of Record's buyer terms and our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

14 Contact

Adaptive Expert Interfaces SL — Plaza Poeta Alfonso Canales 4, Planta 1, Puerta B, 29001 Málaga, Spain — CIF B22959654 — Support: support.englishclassesonline@aei.dev. For payment, billing, refund or order issues, please contact the Merchant of Record using the channel shown on your purchase receipt, or email us and we will assist.